What's the difference between a personal plan and a domain plan?
A personal plan gives you one mailbox at our domain — yourname@mailtoyou.org. Nothing to buy, nothing to set up. It's for people who just want a good private inbox.
A domain plan lets you use an address at your own domain, like you@yourbusiness.com, with unlimited mailboxes for your family or team. You'll need to own the domain and point a couple of DNS records at us — we'll walk you through it.
How much mail can I actually send?
600 emails per hour on a domain plan — that’s up to 14,400 a day — and 200 an hour on a personal mailbox. Limits count mail to recipients outside your own domain.
That is a lot more headroom than it sounds. Some well-known flat-rate hosts cap their entry plans at 20 or 100 messages a day, which catches people out the first time they send a client update or a batch of invoices. We’d rather you never think about it.
Running a legitimate business that genuinely needs more? Ask us — we review increases case by case once an account has a little history. What we won’t do is raise it for bulk or marketing mail, which isn’t allowed on any plan.
Can I send marketing emails or newsletters?
No. We don't allow bulk or marketing mail of any kind, even if your list is fully opt-in. MailToYou is for genuine personal and business correspondence plus light transactional mail — signup confirmations, password resets, receipts.
Sending limits are 600 emails per hour per domain to outside recipients. If you're a legitimate sender bumping into that ceiling, open a ticket once your account has a little history and we'll review an increase case by case.
Do you keep backups of my mail?
We run our own backups to protect against hardware and infrastructure failure, and we'll always do our best to recover your data if something goes wrong on our side.
That said, please be clear on this: your data is your responsibility. Our backups are a safety net for our infrastructure — they are not a personal archiving service, and we can't guarantee recovery of individual messages you delete. If you have mail you genuinely cannot afford to lose, keep your own copy. Because we use standard IMAP, any mail client can download a full local archive.
What are the "+" addresses?
Add a + and any word to your address and it still reaches you — but it arrives pre-sorted. Give a shop you+shopping@mailtoyou.org and their mail lands in a shopping folder, created automatically the first time it’s used.
Two things this buys you. Your inbox sorts itself without a single filter rule. And because each sender gets its own address, you can see exactly who leaked or sold your details — then kill that one address and keep the rest.
It works on every plan, on your own domain too, and there’s no limit on how many you use. Nothing to set up: just start handing them out.
Will my mail actually reach people’s inboxes?
That’s the whole game, and most of it comes down to reputation. Our sending IPs are clean — not listed on Spamhaus, SpamCop, Barracuda or the other major blocklists — and every message is DKIM-signed with SPF and DMARC alignment, so receiving servers can confirm it genuinely came from you.
Keeping a clean reputation is mostly about what we refuse to carry. We don’t allow bulk or marketing mail on any plan, outbound mail passes through filtering relays that catch spam and viruses leaving the network, and we move quickly on complaints and compromised accounts. Shared infrastructure means one bad sender would land everyone in spam folders — so we don’t let it happen.
You don’t have to take our word for any of this — run our sending IPs through an independent blacklist and reputation check yourself.
On a domain plan we’ll also check your DNS records for you before you switch. Misconfigured SPF or DKIM is the single most common reason legitimate mail gets junked, and it takes us two minutes to spot.
What spam filtering do you use — and can I control it?
SpamExperts, the enterprise commercial filter, included free on every plan. Plenty of hosts charge extra for this or reserve it for business tiers; we don’t.
You control how aggressive it is — and that matters more than people realise. Filters tuned too tight quietly swallow invoices, order confirmations and job offers, and you never know it happened. Set yours as strict or as permissive as you like.
Nothing is deleted without you seeing it. Anything held lands in a quarantine you can review and release yourself, so a false positive costs you a click, not a lost customer. Outbound mail is filtered too, which keeps our sending reputation clean for everyone.
Can I move my existing mail across?
Yes. The migration wizard connects to your current provider over IMAP and copies everything — folders and all — into your new mailbox. It works with Gmail, Outlook, Yahoo, iCloud and any standard IMAP host. It's included free on Plus, Max and all domain plans.
Which apps can I use?
All of them, essentially. We support IMAP, POP3 and SMTP, so Apple Mail, Thunderbird, K-9, Outlook and the Gmail app all work. For Outlook and Apple Mail there's ActiveSync and Exchange Web Services for proper push mail, calendar and contact sync. Calendars and contacts also sync over CalDAV and CardDAV.
Domain plans include a free eM Client licence for up to three Windows or Mac machines.
What’s the difference between a primary domain and a domain alias?
A primary domain is a domain with its own mailboxes — its own users, its own storage, its own DKIM signing key. That’s the number your plan caps.
A domain alias is a second domain that delivers into an existing domain’s mailboxes. If you run acme.com and also own acme.co.uk and acme.net, point them at your primary domain as aliases and mail to you@acme.co.uk lands in the same inbox as you@acme.com. No extra mailboxes, nothing to manage twice.
Domain aliases are unlimited on every plan. Most people only need one primary domain and a handful of aliases — so our Starter plan covers far more domains than the “2” suggests.
What does "unlimited mailboxes" really mean?
Exactly what it says: on a domain plan you can create as many mailboxes and as many aliases or forwarders as you want. What's capped is the number of separate domains you host with us (2 on Starter, up to 10 on Scale) and your total storage, which is pooled across everything.
So fifty mailboxes on one domain is completely fine — they just share the plan's storage between them.
How can I pay, and how anonymous can I be?
We accept cards through Stripe (including Apple Pay and Google Pay) and we accept cryptocurrency. To open an account we need a contact email address and a payment — no legal name, no phone number, no ID.
If privacy is the point, pay in crypto and sign up with a throwaway contact address. That's a perfectly ordinary way to buy from us. Do note we're a mail host, not a shield: we still act on abuse reports and respond to valid legal process, and the no-bulk-mail rule applies to everyone regardless of how they paid.
What if I need more space later?
Upgrade whenever you like. Tell us the tier you want and we’ll move you up — you pay only the difference for the time left on your term. Your address, mail, folders and settings all stay exactly as they are; nothing to migrate, no downtime.
The published plans stop at 200 GB, but we go well beyond — up to 10 TB. Need something in between, or bigger? Just ask and we’ll quote it.
What if I don't like it?
Tell us within 30 days of your first payment and we'll refund it in full. No exit interview, no retention offer, no dark patterns. Renewals aren't refundable, so cancel before your renewal date if you're moving on.